> ## Documentation Index
> Fetch the complete documentation index at: https://docs.ofiniti.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Support

> How to reach technical support and where to follow API status and incidents.

## Technical support

* **Email:** [itops@ofiniti.com](mailto:itops@ofiniti.com) — we aim to respond within one business day.
* **Production incidents** are communicated via the status page (below); for anything affecting your production operations, also email us with "URGENT" in the subject. Response times for critical issues are governed by your service agreement.

## Monitoring and status

* **Planned Maintenance:** 48-hour advance notice via email
* **Incident Communication:** Subscribe via our status page (email, Slack, Microsoft Teams, or RSS)
* **API Status:** Monitor via our status page at [https://ofiniti.statuspage.io/](https://ofiniti.statuspage.io/) (machine-readable JSON at `https://ofiniti.statuspage.io/api/v2/summary.json`); subscribe there for incident and degradation notifications


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