Technical support
- Email: itops@ofiniti.com — we aim to respond within one business day.
- Production incidents are communicated via the status page (below); for anything affecting your production operations, also email us with “URGENT” in the subject. Response times for critical issues are governed by your service agreement.
Monitoring and status
- Planned Maintenance: 48-hour advance notice via email
- Incident Communication: Subscribe via our status page (email, Slack, Microsoft Teams, or RSS)
- API Status: Monitor via our status page at https://ofiniti.statuspage.io/ (machine-readable JSON at
https://ofiniti.statuspage.io/api/v2/summary.json); subscribe there for incident and degradation notifications